Shipping policy

Last Updated: July 27, 2026

Thank you for shopping with Lonsonic.

This Shipping Policy explains how orders placed through www.lonsonic.com are processed, shipped, tracked, and delivered. It also explains our shipping destinations, delivery estimates, shipping costs, delayed shipments, address issues, and international shipping terms.

Please review this policy before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment authorization and any necessary order review have been completed.

Processing Business Days:
Monday – Saturday, excluding U.S. public holidays.

Order Cut-Off Time:
6:00 PM ET

Orders placed after 6:00 PM ET will normally begin processing on the next business day.

Processing time refers to the period required to review, prepare, and transfer an order to the applicable shipping carrier. Processing time does not include carrier transit time.

Processing may take longer during public holidays, promotional events, periods of unusually high order volume, payment or address reviews, or other exceptional circumstances.

If a significant processing delay affects an order, Lonsonic will contact the customer by email when reasonably possible.

2. Shipping Destinations

Lonsonic primarily serves customers in the United States.

Shipping may also be available to selected international destinations where supported by the applicable product, shipping address, carrier, and checkout options.

The destinations available during checkout represent the destinations to which we can currently accept orders. An order cannot be completed if the shipping destination is not supported at checkout.

Customers are responsible for entering a complete, accurate, and deliverable shipping address.

3. United States Delivery Estimates

The estimated total delivery time consists of order processing time plus carrier transit time:

Estimated Total Delivery Time = Processing Time + Shipping Time

United States Standard Shipping:

• Processing Time: 1–3 business days
• Shipping Time: 6–9 business days after processing
• Estimated Total Delivery Time: Approximately 7–12 business days

Delivery estimates begin after an order has been successfully submitted, payment has been authorized, and any required order review has been completed.

Delivery times are estimates rather than guarantees. Actual delivery may be affected by carrier delays, severe weather, public holidays, high order volume, address problems, customs procedures, security reviews, or other circumstances outside Lonsonic’s reasonable control.

4. International Delivery Estimates

International shipping availability and delivery estimates vary by destination, product, carrier, customs requirements, and fulfillment location.

Where international shipping is available, the applicable shipping option, estimated delivery information, and any shipping charge will be displayed during checkout or provided with the order information.

The United States delivery estimate of 7–12 business days does not automatically apply to international orders.

International deliveries may require additional time because of customs inspection, import processing, local carrier operations, public holidays, or destination-specific requirements.

5. Shipping Cost

Lonsonic currently provides free standard shipping on orders placed through our website unless a different shipping fee or arrangement is clearly displayed during checkout.

If a shipping charge applies to a particular destination, product, or shipping option, the amount will be displayed before the customer submits payment.

Customs duties, import taxes, brokerage charges, and similar destination-related fees are separate from standard shipping charges unless checkout expressly states otherwise.

6. Order Tracking

After an order has shipped, a shipping confirmation email containing available tracking information will generally be sent to the email address provided during checkout.

Tracking information may require approximately 24–72 hours to become active after the shipment has been transferred to the carrier.

A tracking number that does not update immediately does not necessarily mean that the order has not shipped.

Customers should review the tracking page periodically and allow sufficient time for the carrier’s system to register the shipment.

7. Shipping Carriers and Fulfillment

Orders may be handled through shipping carriers, logistics providers, and fulfillment facilities selected according to product availability, destination, and delivery requirements.

The carrier used for an order may vary. Available carrier and tracking details will generally be provided after shipment.

Lonsonic’s Brooklyn address is our business, contact, and return address. It should not be interpreted as a guarantee that every order is physically dispatched from that address.

The applicable dispatch location may vary according to inventory availability and fulfillment requirements.

8. Shipping Delays and Customer Options

We make reasonable efforts to process and ship orders within the estimates displayed on our website.

If Lonsonic determines that an order cannot be shipped within the time stated when the order was placed, or within another period required by applicable law, we will notify the customer using the available contact information.

Where reasonably available, the delay notice will include:

• The reason for the delay
• A revised estimated shipment date or shipment period
• The option to accept the revised shipment estimate
• The option to cancel the affected unshipped product or order

If the customer chooses to cancel an affected unshipped product or order, any applicable refund will be issued to the original payment method.

Where applicable law requires affirmative consent to a shipping delay and that consent is not received, Lonsonic may cancel the affected unshipped product or order and issue the applicable refund rather than hold the order indefinitely.

Customers will not be required to accept store credit or a gift card instead of an otherwise applicable refund unless they expressly agree to that alternative.

9. Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing their shipping information before completing checkout.

Please confirm the accuracy of:

• Full recipient name
• Street address
• Apartment, suite, building, or unit number
• City
• State, province, or region
• ZIP or postal code
• Country
• Telephone number
• Email address

An incorrect, incomplete, or undeliverable address may cause delays, failed delivery, return to sender, or loss of the shipment.

If you notice an address error after placing an order, contact us immediately at hello@lonsonic.com.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after processing or fulfillment has begun.

Once an order has shipped, address corrections may be unavailable or subject to the carrier’s rules and fees.

10. Delayed, Lost, or Missing Packages

If a package appears delayed, lost, or has not arrived within the estimated delivery period, please contact us at hello@lonsonic.com and provide the order number and tracking information.

Before contacting us, customers should:

• Review the shipping address shown in the order confirmation
• Check the carrier’s latest tracking updates
• Check the mailbox, entrance, porch, reception area, parcel locker, or other normal delivery location
• Ask household members, neighbors, building staff, or reception personnel whether the package was received
• Contact the carrier when additional delivery information is available directly from the carrier

Lonsonic will review the available tracking and order information and assist with the appropriate next steps.

Depending on the circumstances, this may include contacting the carrier, initiating a delivery investigation, requesting additional information, or offering another appropriate resolution.

11. Packages Marked as Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first check all normal delivery locations and ask household members, neighbors, reception personnel, or building staff.

Carrier scans may occasionally appear shortly before the package is physically available. Customers should allow a reasonable period after the delivery scan before reporting the package as missing.

If the package remains missing, contact Lonsonic with the order number and tracking details so that we can review the matter.

A “delivered” tracking status does not automatically determine the final outcome of a missing-package review. Each case will be considered based on the available order, carrier, address, and delivery information.

12. Failed Delivery and Returned Packages

A package may be returned because of:

• An incorrect or incomplete address
• An undeliverable destination
• Repeated unsuccessful delivery attempts
• Failure to collect the package
• Refusal of delivery
• Customs or import issues

If a package is returned to the applicable fulfillment location, Lonsonic will contact the customer when reasonably possible and explain the available options.

If the customer requests reshipment because of an address error, refusal, failure to collect, or another circumstance not caused by Lonsonic, an additional shipping charge may apply.

Any additional reshipment charge will be disclosed before the package is shipped again.

If the order is not reshipped, any applicable refund will be handled according to our Return & Refund Policy and the condition of the returned product.

13. Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country, customs authority, carrier, or another third party.

Unless checkout clearly states otherwise, these charges are the responsibility of the customer and are not collected or controlled by Lonsonic.

Customers are responsible for reviewing the import rules that apply in their destination before placing an international order.

Lonsonic cannot guarantee customs-clearance times or reimburse fees paid directly to customs authorities, carriers, or other third parties unless otherwise required by applicable law.

14. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us at hello@lonsonic.com as soon as reasonably possible.

Please provide:

• Your order number
• A clear description of the issue
• Photographs of the product and affected area
• Photographs of the product packaging and shipping box
• A photograph of the shipping label
• Photographs of all products, accessories, and components received where applicable

Please retain the product, original packaging, accessories, components, and shipping materials until we complete our review or provide further instructions.

Lonsonic will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.

Prompt reporting helps us investigate carrier or fulfillment issues, but nothing in this section reduces the applicable 30-day return window or any mandatory consumer right.

15. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at hello@lonsonic.com.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or canceled after processing or fulfillment has begun.

If an order has already shipped, it normally cannot be canceled. After delivery, an eligible return may be requested in accordance with our Return & Refund Policy.

If an approved cancellation occurs after payment has been captured, the refund will be issued to the original payment method.

16. Changes to This Shipping Policy

Lonsonic may update this Shipping Policy when reasonably necessary to reflect changes to our shipping destinations, carriers, processing procedures, delivery estimates, business operations, or legal obligations.

When this policy is updated, the revised version will be posted on this page with a new “Last Updated” date.

Unless otherwise required by applicable law, the shipping terms displayed when an order is placed will apply to that order.

17. Contact Information

For questions about shipping, delivery, tracking, address changes, or order status, please contact us:

Store Name:
Lonsonic

Website:
www.lonsonic.com

Email:
hello@lonsonic.com

Phone:
+1 929-922-6234

Business, Contact, and Return Address:
853 Saint Johns Pl
Brooklyn, NY 11216
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

We aim to respond to general inquiries within 1–2 business days.