Privacy policy
Last Updated: July 27, 2026
This Privacy Policy describes how Lonsonic (“Lonsonic,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, browse, make a purchase from, or otherwise interact with www.lonsonic.com (the “Site”) and our related services.
Please review this Privacy Policy carefully. The personal information we collect and the ways we use it may depend on how you interact with the Site, the services you use, your location, and applicable legal requirements.
1. Who We Are
Lonsonic is an independently operated online retail store offering toys, collectibles, creative products, and related items.
Store Name:
Lonsonic
Website:
www.lonsonic.com
Business Type:
Independently Operated Online Retail Store
Primary Category:
Toys and Collectibles
Business and Contact Address:
853 Saint Johns Pl
Brooklyn, NY 11216
United States
Email:
hello@lonsonic.com
Phone:
+1 929-922-6234
2. Personal Information We Collect
We may collect personal information directly from you, automatically when you use the Site, and from service providers or other parties that help us operate our business.
The information collected depends on how you interact with Lonsonic and may include the categories described below.
Information You Provide Directly
When you place an order, communicate with us, request a return, subscribe to marketing, use an available customer account, or otherwise interact with the Site, we may collect:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account information, where customer accounts are available
- Order and product information
- Marketing preferences
- Customer-support communications
- Return, refund, exchange, or cancellation information
- Photographs or documents voluntarily provided in connection with a support request
- Any other information you choose to provide
Order and Transaction Information
When you place an order, we may collect or receive information concerning:
- Products purchased or considered
- Order number and order value
- Discounts and applicable taxes
- Billing and shipping details
- Payment and authorization status
- Shipping method
- Tracking and delivery status
- Return and refund history
- Fraud-prevention and transaction-review results
Payment card details are processed through Shopify and supported payment providers. Lonsonic does not store complete credit card or debit card numbers on its own website or systems.
We may receive limited payment-related information, such as transaction status, payment method type, authorization results, and information needed to identify or support an order.
Information Collected Automatically
When you visit or interact with the Site, we and our service providers may automatically collect information such as:
- IP address
- Browser type and version
- Device type and identifiers
- Operating system
- Approximate location derived from an IP address
- Language and time-zone settings
- Pages and products viewed
- Search and browsing activity
- Referring website, advertisement, or traffic source
- Shopping-cart and checkout activity
- Interactions with emails, advertisements, and website features
- Cookie, pixel, tag, and similar technology identifiers
- Diagnostic, performance, security, and fraud-prevention information
Information Received from Other Sources
We may receive personal information from parties that assist with our business, including:
- Shopify
- Payment providers
- Shipping carriers and fulfillment providers
- Fraud-prevention and security providers
- Analytics providers
- Advertising and marketing platforms
- Customer-support providers
- Professional advisers
3. How We Use Personal Information
We may use personal information for the following purposes:
Providing Products and Services
- Processing and reviewing orders
- Authorizing and confirming payments
- Preparing, fulfilling, and delivering purchases
- Providing order confirmations, tracking, and delivery updates
- Managing returns, refunds, exchanges, and cancellations
- Providing customer accounts and account-related features where available
Customer Support and Communications
- Responding to product and availability questions
- Assisting with orders, shipping, payments, returns, and refunds
- Investigating damaged, defective, incorrect, or missing products
- Sending service-related and policy-related notices
- Maintaining records of customer-support communications
Security and Fraud Prevention
- Verifying order, billing, shipping, and contact information
- Detecting and preventing fraud, abuse, unauthorized transactions, and security incidents
- Protecting the Site, customers, service providers, and our business
- Enforcing our policies and contractual rights
Business Operations and Improvement
- Operating and maintaining the Site
- Understanding how visitors use our products and services
- Improving website performance and usability
- Analyzing product interest and shopping behavior
- Managing inventory and business records
- Measuring the effectiveness of our services and promotions
Marketing and Advertising
- Sending promotional communications where permitted
- Measuring marketing and advertising performance
- Understanding whether advertisements lead to visits, cart activity, or purchases
- Creating, improving, or measuring advertising audiences
- Displaying advertising that may be more relevant to visitors
Legal and Compliance Purposes
- Complying with tax, accounting, recordkeeping, and legal requirements
- Responding to lawful requests and legal processes
- Establishing, exercising, or defending legal claims
- Investigating disputes, chargebacks, fraud, or policy violations
4. Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:
- Performance of a contract: To process orders, receive payments, deliver products, manage returns, and provide requested customer support
- Legitimate interests: To operate and improve our business, maintain security, prevent fraud, understand website use, and provide effective customer service
- Consent: For certain marketing communications, advertising technologies, cookies, or other processing where consent is required
- Legal obligations: To comply with tax, accounting, consumer-protection, regulatory, and other legal requirements
- Protection of rights: To establish, exercise, or defend legal claims and protect customers, Lonsonic, and other parties
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.
5. Shopify and Payment Providers
Our Site is hosted and powered by Shopify, which provides the e-commerce platform used to display products, process orders, manage customer interactions, and operate our online store.
Shopify may process personal information on our behalf to provide its platform services. Shopify may also process certain information under its own privacy terms when customers use Shopify-operated products or services, such as Shop or Shop Pay.
Payments may be processed by Shopify Payments, PayPal, card networks, banks, digital-wallet providers, and other supported payment providers. These providers may collect and process payment information according to their own privacy policies and legal obligations.
6. Service Providers and Business Partners
We may disclose personal information to service providers and other parties that help us operate the Site and provide products and services, including:
- Shopify and e-commerce platform providers
- Payment processors and payment networks
- Shipping carriers, logistics providers, and fulfillment services
- Fraud-prevention, identity-verification, and security providers
- Customer-support and communications providers
- Website hosting, maintenance, and technical service providers
- Analytics and performance-measurement providers
- Advertising and marketing platforms
- Professional advisers, including accountants, insurers, and legal advisers
These parties may process personal information as permitted by their agreements, applicable instructions, their own privacy terms, and applicable law.
7. Pinterest Advertising and Tracking
Where enabled, we may use Pinterest advertising technologies, including the Pinterest Tag, to measure advertising performance, understand interactions with the Site, track conversions, and display relevant advertising.
Pinterest-related technologies may collect or receive information such as:
- Pages and products viewed
- Search, cart, checkout, and purchase activity
- Device and browser information
- IP address
- Cookie, pixel, or advertising identifiers
- Traffic-source and advertisement-interaction information
- Hashed or otherwise protected contact or transaction information where enabled and permitted
Pinterest may process this information according to its own privacy policy and advertising settings.
8. Google Services
Where enabled, we may use Google services such as Google Analytics, Google Ads, Google Merchant Center-related services, conversion measurement, or related tools.
Google technologies may collect or receive information concerning:
- Device and browser details
- IP address and approximate location
- Pages and products viewed
- Traffic sources and search activity
- Interactions with advertisements
- Shopping-cart, checkout, and purchase activity
- Cookie or advertising identifiers
We may use this information to understand website performance, measure advertising results, manage product promotions, and improve the shopping experience.
9. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies to operate the Site and understand how it is used.
These technologies may support:
- Essential website and checkout functionality
- Shopping-cart operation
- Customer account sessions and preferences
- Security and fraud prevention
- Website analytics and performance
- Advertising measurement
- Remarketing and targeted advertising
- Pinterest and Google integrations
Some cookies are necessary for the Site to function. Other cookies may be used only after consent where required by applicable law.
You may manage cookies through your browser settings and through any cookie banner or privacy controls made available on the Site. Disabling necessary cookies may affect shopping-cart, account, checkout, or other Site functions.
10. Sale, Sharing, and Targeted Advertising Choices
Lonsonic does not sell personal information in exchange for money.
However, depending on applicable law and the technologies enabled on the Site, disclosing identifiers, browsing activity, purchase activity, or similar information to advertising and analytics partners may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged.
You may submit a request to opt out of applicable sales, sharing, or targeted advertising by emailing hello@lonsonic.com.
Please include:
- Your full name
- The email address associated with your order, account, or interaction with the Site
- A clear statement that you wish to opt out of the sale or sharing of personal information or processing for targeted advertising
- Any additional information reasonably necessary for us to identify and process the request
If a “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” “Data Sharing Opt-Out,” or similar privacy link is displayed in the Site footer or privacy controls, you may also use that link to submit your request.
Where applicable and supported by our systems, we also process recognized browser-based opt-out preference signals, including Global Privacy Control, as required by applicable law.
A browser-based signal generally applies only to the browser or device from which it is sent. You may need to enable the signal separately on each browser or device you use.
We will process valid requests as required by applicable law and may request information reasonably necessary to verify or complete the request.
11. How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- To provide and fulfill products and services requested by customers
- To process payments and transactions
- To ship and deliver orders
- To provide customer support
- To prevent fraud and protect the Site
- To measure analytics, advertising, and marketing performance
- To comply with legal obligations or lawful requests
- To protect the rights, property, security, or safety of Lonsonic, customers, service providers, or other parties
- In connection with a business reorganization, financing, sale, transfer, merger, or similar transaction, subject to applicable law
- With your direction or consent
12. Marketing Communications
Where permitted, we may use your email address or other contact information to send marketing communications concerning products, promotions, or store updates.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message.
Even after opting out of marketing messages, you may continue to receive non-promotional communications concerning orders, payments, shipping, returns, refunds, security, or policy updates.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of eligible personal information
- Request a portable copy of certain personal information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain sales, sharing, profiling, or targeted advertising
- Request information concerning categories of personal information collected, used, or disclosed
- Appeal certain decisions concerning a privacy request where applicable
- Receive equal service and pricing without unlawful discrimination for exercising privacy rights
These rights are not absolute. We may retain or continue processing information where permitted or required for purposes such as completing transactions, preventing fraud, maintaining records, complying with law, or establishing legal claims.
14. How to Submit a Privacy Request
To submit a privacy request, email hello@lonsonic.com.
Please include:
- Your full name
- The email address associated with your order or account
- Your order number where relevant
- The privacy right you wish to exercise
- Sufficient information for us to understand and reasonably verify the request
We may request additional information to verify your identity and protect personal information from unauthorized access, correction, or deletion.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and may contact you directly to verify the request.
If applicable law provides a right to appeal our decision, you may submit an appeal by replying to our response and clearly stating that you wish to appeal.
15. Global Privacy Control
Where required by applicable law and supported by our systems, we recognize Global Privacy Control signals as requests to opt out of the sale or sharing of personal information or processing for targeted advertising.
A Global Privacy Control signal generally applies to the browser or device from which it is sent. You may need to enable the signal separately on each browser or device you use.
You may also contact us at hello@lonsonic.com if you have questions about an opt-out request or believe that a recognized privacy signal was not processed correctly.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide products and services
- Complete and support transactions
- Maintain tax, accounting, and business records
- Manage returns, refunds, chargebacks, and disputes
- Prevent fraud and security incidents
- Comply with legal and regulatory obligations
- Establish, exercise, or defend legal claims
The applicable retention period may depend on the type of information, the nature of the customer relationship, legal requirements, transaction history, security considerations, and whether the information is needed for an ongoing dispute or request.
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.
17. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Our checkout is processed through Shopify and supported payment providers. Lonsonic does not store complete payment card numbers on its own website or systems.
No method of electronic transmission or storage is completely secure. Although we take reasonable steps to protect personal information, we cannot guarantee absolute security.
Customers should protect their account credentials, avoid sending sensitive financial information by email, and contact us if they believe their interaction with Lonsonic has been compromised.
18. International Data Transfers
Lonsonic is based in the United States and uses service providers that may operate in the United States and other countries.
If you access the Site from outside the United States, your personal information may be transferred to, stored in, or processed in countries whose privacy laws may differ from those in your location.
Where required, we and our service providers may use legally recognized safeguards for international transfers of personal information.
19. Children’s Privacy
Although Lonsonic sells toys and collectible products, the Site, customer-account features, checkout process, marketing subscriptions, and customer-support services are intended for use by adults.
Orders should be placed by an adult or by a parent or legal guardian acting on behalf of a child. Children should not independently submit payment details, create an account, subscribe to marketing, or provide personal information through the Site.
Some products may be designed or recommended for use by children under appropriate adult supervision, as stated on the applicable product page. A product’s recommended user age does not mean that the Site’s checkout or data-collection features are intended for independent use by children.
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian authorization where required.
If you are a parent or legal guardian and believe that a child under 13 has provided personal information to Lonsonic, please contact us at hello@lonsonic.com.
Please include sufficient information to help us identify the relevant account, order, communication, or record. We will review the request and take appropriate action as required by applicable law.
20. Third-Party Websites and Services
The Site may contain links to websites, applications, platforms, or services operated by other parties.
Lonsonic is not responsible for the privacy, security, content, or practices of third-party websites or services. We recommend reviewing the applicable privacy policy before providing personal information to another party.
21. Changes to This Privacy Policy
We may update this Privacy Policy when reasonably necessary to reflect changes to our services, technologies, advertising practices, service providers, legal obligations, or business operations.
When this Privacy Policy is updated, the revised version will be posted on this page with a new “Last Updated” date.
Where required by applicable law, we may also provide additional notice concerning material changes.
22. Contact Information
For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact us:
Store Name:
Lonsonic
Website:
www.lonsonic.com
Email:
hello@lonsonic.com
Phone:
+1 929-922-6234
Business and Contact Address:
853 Saint Johns Pl
Brooklyn, NY 11216
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed
We aim to respond to general inquiries within 1–2 business days. Privacy requests may require additional time for identity verification and processing as permitted by applicable law.
- Choosing a selection results in a full page refresh.