Payment Terms

Last Updated: July 27, 2026

At Lonsonic, we are committed to providing customers with a secure, clear, and convenient payment experience. This Payment Policy explains the payment methods we accept, the currency used on our website, payment authorization, billing verification, transaction security, refunds, and other payment-related terms.

This policy applies to purchases made through www.lonsonic.com.

1. Accepted Payment Methods

Lonsonic currently accepts the following payment methods at checkout:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, and Discover
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay
  • Alternative Payment Method: PayPal

The payment methods displayed during checkout are the payment options currently available for the applicable order. Availability may vary depending on the customer’s location, device, browser, payment account, and other checkout conditions.

Payment must be successfully authorized before an order can proceed to processing and fulfillment. Lonsonic may delay or decline fulfillment when payment authorization is incomplete, unsuccessful, declined, or subject to additional verification.

2. Currency and Pricing

All prices displayed on our website are listed in United States Dollars (USD), unless another currency is clearly displayed.

The final amount shown at checkout may include:

  • The price of the selected products
  • Applicable discounts or promotional adjustments
  • Applicable sales taxes based on the order and shipping destination
  • Any other charge clearly disclosed before payment is submitted

Lonsonic currently offers free standard shipping on orders placed through our website, unless a different shipping arrangement is clearly displayed before checkout is completed.

If a customer’s card or payment account is issued in a currency other than USD, the applicable bank, card issuer, PayPal, digital wallet provider, or other payment provider may apply its own currency conversion rate, foreign transaction fee, or processing charge.

Such charges are determined and collected by the customer’s financial institution or payment provider and are not collected or controlled by Lonsonic.

3. Payment Authorization and Processing

When an order is submitted, the selected payment method may be authorized immediately. Payment authorization confirms that sufficient funds or credit are available for the transaction.

Depending on the payment provider and transaction type, the payment may be completed immediately, or a temporary authorization hold may first appear on the customer’s account.

A temporary authorization hold is not necessarily a separate or additional charge. The timing for releasing an unused authorization is determined by the customer’s bank, card issuer, or payment provider.

An order is not considered ready for fulfillment until the applicable payment has been successfully authorized and any necessary order review has been completed.

4. Payment Security

Our online store is powered by Shopify. Payments are processed through Shopify and supported payment providers using secure checkout and payment-processing technologies.

Lonsonic does not store complete credit card or debit card numbers on its own website or systems. Payment information is transmitted to and handled by the applicable payment provider according to its security standards and procedures.

Customers should protect their payment account credentials and make purchases using trusted devices and secure internet connections.

5. Billing Verification and Fraud Prevention

To help protect customers and reduce unauthorized transactions, the billing information entered during checkout should match the information associated with the selected payment method.

Lonsonic may review, delay, or cancel an order when:

  • The payment cannot be successfully authorized
  • The billing, shipping, or contact information appears incomplete or inaccurate
  • The transaction is flagged by fraud-prevention or payment-security systems
  • The order contains unusual, inconsistent, or potentially unauthorized transaction information
  • We are unable to verify information reasonably necessary to process the order

We may contact the customer using the email address or telephone number provided during checkout when additional information is reasonably required.

If an order is canceled because payment cannot be verified or authorized, we will notify the customer by email when possible.

6. Failed or Declined Payments

If a payment is declined or unsuccessful, customers should confirm that:

  • The card or payment information was entered correctly
  • The billing address matches the payment account
  • The card or account has sufficient available funds
  • The payment method has not expired
  • The applicable bank or payment provider permits the transaction

Customers may try another payment method displayed at checkout or contact their bank, card issuer, PayPal, digital wallet provider, or other payment provider for additional information.

Orders associated with failed, declined, canceled, or incomplete payments will not proceed to fulfillment until a valid payment has been successfully authorized.

7. Order Confirmation

After an order is successfully submitted, an order confirmation email will generally be sent to the email address entered during checkout.

An automated order confirmation acknowledges that Lonsonic has received the order. It does not prevent us from conducting reasonable payment, inventory, shipping-address, or fraud-prevention reviews before fulfillment.

Customers should review the order confirmation carefully and contact us as soon as possible if they notice an error involving:

  • The selected product or product variation
  • The order quantity
  • The shipping address
  • Customer contact information
  • Payment or billing information

We cannot guarantee that an order can be changed or canceled after processing or fulfillment has begun.

8. Order Cancellations and Refunds

If an order is canceled before fulfillment and payment has already been captured, any approved refund will be issued to the original payment method.

Approved refunds are generally processed by Lonsonic within 1–3 business days.

After a refund has been issued, additional time may be required for the customer’s bank, card issuer, PayPal, digital wallet provider, or other payment provider to post the funds to the applicable account.

The final posting time is determined by the applicable payment provider and is outside Lonsonic’s direct control.

Refunds normally cannot be issued to a different card, bank account, digital wallet, or payment method from the one originally used for the purchase.

Customers should review our published Return & Refund Policy for complete information about return eligibility, return procedures, cancellations, and refund terms.

9. Duplicate or Pending Charges

In some cases, a customer may temporarily see both a pending authorization and a completed transaction. This does not necessarily mean that the customer has been charged twice.

Pending authorizations are controlled by the applicable bank or payment provider and normally disappear according to that provider’s processing timeline.

If two completed charges appear for the same order, please contact Lonsonic with the order number and relevant transaction information so that we can review the matter.

10. Chargebacks and Payment Disputes

If a customer believes that a charge is incorrect, unauthorized, duplicated, or connected to an unresolved order issue, we encourage the customer to contact Lonsonic promptly so that we can investigate and provide assistance.

Customers should provide the order number, the email address associated with the order, and a clear description of the billing concern.

Nothing in this Payment Policy limits any rights a customer may have under applicable law or through their bank, card issuer, PayPal, digital wallet provider, or other payment provider.

If a payment dispute or chargeback is opened, Lonsonic may provide relevant order, payment, communication, fulfillment, tracking, delivery, return, and refund records to the applicable payment provider for review.

11. Changes to This Payment Policy

Lonsonic may update this Payment Policy when reasonably necessary to reflect changes to our payment methods, checkout processes, business operations, payment-provider requirements, or applicable legal obligations.

When this policy is updated, the revised version will be posted on this page with a new “Last Updated” date.

Unless otherwise required by applicable law, updated terms will apply to orders placed after the revised policy becomes effective.

12. Contact Information

For questions about payments, billing, order charges, refunds, or transaction security, please contact us:

Store Name:
Lonsonic

Website:
www.lonsonic.com

Customer Support Email:
hello@lonsonic.com

Customer Support Phone:
+1 929-922-6234

Business and Contact Address:
853 Saint Johns Pl
Brooklyn, NY 11216
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.