Contact Us

Thank you for visiting Lonsonic. We are here to assist with product information, orders, payments, shipping, tracking, returns, refunds, and other store-related questions.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can review your request efficiently.

Customer Support

Email:
hello@lonsonic.com

Phone:
+1 929-922-6234

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days. Response times may be longer during public holidays, promotional periods, or periods of unusually high inquiry volume.

How We Can Help

You may contact Lonsonic for assistance with:

  • Product information, features, and availability
  • Order confirmation and order status
  • Shipping and tracking questions
  • Delivery delays or shipping-address concerns
  • Payment and billing questions
  • Return eligibility and return instructions
  • Refund status
  • Damaged, defective, incorrect, or missing products
  • General questions about our website or store policies

Information to Include

For faster assistance with an existing order, please provide:

  • Your full name
  • Your order number
  • The email address used during checkout
  • A clear description of your question or concern
  • Relevant photographs when reporting a damaged, defective, incorrect, or incomplete product

Please do not send complete payment card numbers, account passwords, verification codes, or other sensitive financial information by email or telephone.

Shipping and Tracking

Orders are generally processed within 1–3 business days. Estimated standard shipping time within the United States is 6–9 business days after processing, for an estimated total delivery time of approximately 7–12 business days.

Lonsonic currently provides free standard shipping on orders placed through our website, unless another shipping arrangement is clearly displayed during checkout.

Once an order has shipped, tracking information will generally be sent to the email address provided during checkout. Tracking activity may take additional time to appear after the carrier receives the shipment.

If tracking has not updated for an extended period or your order has not arrived within the estimated delivery period, please contact us with your order number.

Returns and Refunds

Eligible products may be returned within 30 days in accordance with our Return & Refund Policy. Lonsonic does not charge a restocking fee.

Please contact us at hello@lonsonic.com before returning a product so that we can confirm eligibility and provide return instructions. Returns sent without prior contact may experience delays or may not be accepted.

Approved refunds are generally processed by Lonsonic within 1–3 business days. Additional time may be required for the customer’s bank, card issuer, PayPal, digital wallet provider, or other payment provider to post the funds.

Damaged, Defective, Incorrect, or Missing Products

If a product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible after delivery.

Please include your order number, a clear description of the issue, and photographs of the product, packaging, shipping label, and affected area when applicable.

Please keep the product and its original packaging until we have completed our review or provided further instructions.

Address Changes and Order Updates

If you need to correct a shipping address, change an order detail, or request a cancellation, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be modified or canceled after processing or fulfillment has begun.

Customers are responsible for reviewing their shipping address, contact information, product selection, and order quantity before completing checkout.

Business Information

Store Name:
Lonsonic

Website:
www.lonsonic.com

Business Type:
Independently Operated Online Retail Store

Primary Category:
Toys and Collectibles

Business, Contact, and Return Address:
853 Saint Johns Pl
Brooklyn, NY 11216
United States

Please contact Lonsonic before sending a return to this address so that we can confirm eligibility and provide the appropriate return instructions.

We appreciate your interest in Lonsonic and look forward to assisting you.